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Cisco Bug: CSCup64734 - Add to 78xx user guide that disabling speaker might remove all softkeys

Last Modified

Mar 23, 2020

Products (1)

  • Cisco Unified IP Phones 9900 Series

Known Affected Releases

10.1(1.9)

Description (partial)

Symptom:
A new note should added to the user guide to explain it is working as designed

There is a section (Phone screen) where it can be added

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/7821_7841_7861/10_1/english/user_guide/PA2D_BK_UB7EF0F0_00_user-guide-7821-7841-7861/PA2D_BK_UB7EF0F0_00_user-guide-7821-7841-7861_chapter_00.html#IP9D_RF_PA0AE20A_00

Something like

Note:   when speaker is disabled the Redial, NewCall, Fwd All are disabled as the image below

Conditions:
78xx phones with speaker disable

Related Community Discussions

Cisco 7821/7841/7861 - Missing Softkeys while phone is On-Hook
Hey all, We just deployed over 300 Cisco 7821 IP Phones in our cluster over the weekend. Most (not all) of our users are reporting that the softkeys are missing and that looks to be the case. I have reset the phone, manually set the Softkey template to Standard User. Not sure what else to try. Any ideas? Firmware version: sip78xx.10-1-1SR1-4 CUCM Version: 9.1.2.11900-12 Thanks, John
Latest activity: Mar 08, 2016
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