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Cisco Bug: CSCup63787 - conference failed when remote phone hold the call on shareline

Last Modified

Jul 17, 2018

Products (36)

  • Cisco IP Phone 8800 Series
  • Cisco Unified IP Phone 9951
  • Cisco IP Phone 8851
  • Cisco IP Phone 7841
  • Cisco Unified IP Phone 7945G
  • Cisco Unified SIP Phone 3905
  • Cisco Unified IP Phone 7962G
  • Cisco DX650
  • Cisco Unified IP Phone 6961
  • Cisco Unified IP Phone 6941
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Known Affected Releases


Description (partial)

conference failed when remote phone hold the call on shareline

phone load: sip88xx.10-2-2MA-18

1. Set Join And Direct Transfer Policy parameter to Same line,Across line enable
2. configure phone A with line1, line2, line2 is shareline with B.
3. B use shareline to make a call with C, then hold it.
4. phone A build a call with D, press conference hardkey, then press active calls softkey
5. the session with c list in the active call window, select it, press conference softkey/hardkey to complete the process.

result: conference failed.
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