Guest

Preview Tool

Cisco Bug: CSCup62049 - ICSA Troubleshooter HA test reports inaccurate data for IMP 9 & 8 peers

Last Modified

Feb 09, 2017

Products (2)

  • Cisco Unified Communications Manager IM & Presence Service
  • Cisco Unified Communications Manager IM and Presence Service Version 10.5

Known Affected Releases

10.5(1)

Description (partial)

Symptom:
On the Inter-cluster trouble shooter page for 10.0 and 10.5.1, the HA state of remote peers which are running pre-10 versions reports inaccurate HA state information.  These tests should be ignored if  the remote peer are running versions of 8 or 9.

For 8.x: unknown/unknown 

For 9.x:  High Availability for peer is not enabled

Conditions:
IM/P 10.0 or 10.5 node is inter-clustered with a version 8 or 9 of the IM/P product.
There is no impact to inter-clustering between these versions as this is a UI reporting issue only.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.