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Cisco Bug: CSCup61963 - Change Owner should have option 2 leave the Line Display & Caller ID

Last Modified

Nov 27, 2020

Products (2)

  • Cisco Prime Collaboration
  • Cisco Prime Collaboration 10.5

Known Affected Releases

10.5

Description (partial)

Symptom:
Change Owner should have an option to leave the Line Display and Caller ID fields of additional lines unmodified

Conditions:
CPC 10.5

The customer problem I'm trying to solve is a basic Change operation where one employee leaves and another employee takes over that desk position. The employee leaving may have had a number of shared lines for other users on their team.
 
How can I perform a Change Owner while preserving all of the CallerID and Description values for the additional shared lines? I see no way to do this in one step.
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