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Cisco Bug: CSCup61245 - ISR series consider additional Environmental messages for raising TACSR

Last Modified

May 27, 2020

Products (1)

  • Network Level Service

Known Affected Releases

3.7(0.0)

Description (partial)

Symptom:
ISR series consider additional Environmental messages for raising TACSR

Conditions:
1108478866 / 630764275
CCOID: nellson
Contract Number: 92020470
Serial Number: FGL172610MA.  This is an ISR 3945 SERIES. 
EC Name: COLUMBIA SPORTSWEAR COMPANY

According to the smart-call-home monitoring-details:
	Alarm Type -- Environment 	
	Alarm message information  --  System critical alarm on CPU Temperature Sensor - 116C exceeds 115C limit; Sys down (C2911, 2951, 3945). 	
	Notify  --  Y 	
	Create Service Request  --  N 

Call Home History report, has following recommendation on the event that happend on 22-Jun-2014

==> Problem Details		:	Model CISCO3945-CHASSIS with Host Name us-428-wan-rtr-01 reported following Environmental event:
1. System critical alarm on CPU Temperature Sensor - 127C exceeds 115C limit.
==> Recommendation		:   The environmental related issues were listed below with an analysis for each condition. Please see the individual results section below for troubleshooting


Customer would like to get this environmental alert message to create a Service Request. Is this we can work on for the next SCH releases?
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