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Cisco Bug: CSCup60242 - CUAC Standard shows the operator as Off Hook when MWI Light is On.

Last Modified

Oct 02, 2014

Products (1)

  • Cisco Unified Attendant Consoles

Known Affected Releases

10.5

Description (partial)

Symptom:
In CUAC Standard there is a scenario when the operators phone status shows off hook.  (in the Call Control section).  If the operators MWI light is on, then this status will always show the icon for off hook.  If you hover over the icon it will say "forwarded to voicemail"

Conditions:
MWI Light is on for the operators phone.
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