Guest

Preview Tool

Cisco Bug: CSCup59520 - Important Note for EnableSkillGroupStatistics() in CTIOS Developer Guide

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

11.0(1)

Description (partial)

Symptom:
Incorrect documentation for the value of Skill Group Priority while requesting Skill Group Statistics from a Monitor mode application using EnableSkillGroupStatistics()

Conditions:
CTIOS Developers Guide.
An Important note needs to be introduced in CTI OS Developer's Guide under topic "Set up Monitor mode application to receive skill group statistics".

Important Note : Please pass correct value of Skill Group Priority while requesting Skill Group Statistics from a Monitor mode application using EnableSkillGroupStatistics().
For IPCC Peripheral this value must be 0, as Sub-Skill Groups had been removed for IPCC Peripheral.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.