Cisco Bug: CSCup59520 - Important Note for EnableSkillGroupStatistics() in CTIOS Developer Guide
Dec 29, 2016
- Cisco Unified Contact Center Enterprise
Known Affected Releases
Symptom: Incorrect documentation for the value of Skill Group Priority while requesting Skill Group Statistics from a Monitor mode application using EnableSkillGroupStatistics() Conditions: CTIOS Developers Guide. An Important note needs to be introduced in CTI OS Developer's Guide under topic "Set up Monitor mode application to receive skill group statistics". Important Note : Please pass correct value of Skill Group Priority while requesting Skill Group Statistics from a Monitor mode application using EnableSkillGroupStatistics(). For IPCC Peripheral this value must be 0, as Sub-Skill Groups had been removed for IPCC Peripheral.
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