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Cisco Bug: CSCup58912 - CAD Agent PG OVA images should not be valid in 10.0

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

10.0(1)

Description (partial)

Symptom:
The Small/Large CAD Agent PG OVA option without SQL is an invalid configuration and yet the OVA is supplied with this option and the virtualization wiki lists it as valid.

Conditions:
Since 10.0 (technically since 9.0(3)) using flat files as a RASCAL data store is no longer valid, and using SQL Server is mandatory. This is described in the 10.0 release notes:
http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/cad_enterprise/cadenterprise10_0/release/notes/cad100ccern.pdf

However, we still supply a Small/Large CAD Agent PG OVA option without SQL. See the following:
http://docwiki.cisco.com/wiki/OVA_Template_Details_for_Unified_Contact_Center_Enterprise_Release_10.0(1)
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