Preview Tool

Cisco Bug: CSCup56763 - RetrieveConfig operation takes 20s during signing into CUP

Last Modified

Dec 09, 2014

Products (1)

  • Cisco Jabber for iPhone

Known Affected Releases


Description (partial)

When Jabber signs in with Cisco Unified Communications Manager IM and Presence from non-corp network, it takes long time after VPN is triggered automatically. The logs showed RetrieveConfig took 20s.  JCF(jabber client framework) Defect has been opened before and  resolved by changing the timer to 20s to 3s. But now it became 20s again in after VPN is connected.

1, set up VPN on demand
2, sign in Jabber from non-corp network or turn on VPN before Jabber signs in. 

Expect Result:
1, Jabber should sign in quickly. 

Actual Result:
1, The login time is too long because RetrieveConfig took long time.
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.