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Cisco Bug: CSCup56755 - One way Audio issue when Agent makes a Call by Call through CTI OS

Last Modified

Jan 28, 2017

Products (1)

  • Cisco Unified Communications Manager (CallManager)

Known Affected Releases


Description (partial)

Agent is logged in through call by call connection,when he makes a call from his CTI OS to a PSTN number, there is one way audio where the PSTN end cannot hear the agent side. 
The agent phone is also a PSTN line, not an IP phone. The agent PSTN phone and the mobile phone both use the same gateway to connect the call.

Happens when the LCP and RCP leg of the call happens through the same gateway and same PRI
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