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Cisco Bug: CSCup55383 - CUAC Standard 10.5 will not update Caller ID between Offering and Answer

Last Modified

Apr 09, 2015

Products (1)

  • Cisco Unified Attendant Consoles

Known Affected Releases

10.5

Description (partial)

Symptom:
In CUAC Standard 10.5 and prior, any inbound call which changes the caller ID will not be updated until the call is answered.  

In the logs we see the TAPI line start offering request is with some caller ID (for example a voicemail port).  Immediately after the offering message if we get a accepted message or call state message with updated caller ID, the client will NOT display the caller ID change until they answer the call.

Conditions:
None
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