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Cisco Bug: CSCup55064 - MediaSense FAQ Needs Update for Far End Transfer Changes in CUCM 10

Last Modified

Oct 07, 2015

Products (1)

  • Cisco MediaSense

Known Affected Releases

10.0(1)

Description (partial)

Symptom:
The MediaSense FAQ's section 'Agent Transfer to Another Agent Scenario' is describing session creation and updates seen when MediaSense is integrated with CUCM 8.x and 9.x.  CUCM 10.x introduced changes that create a 4th recording session when the far end transfers the call.  This section of the FAQ needs to clarify the difference in this scenario seen across CUCM versions.

Conditions:
CUCM 10.0 with BiB based recording.
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