Guest

Preview Tool

Cisco Bug: CSCup55019 - CUE Crash on selecting "Expand to also show available ports on CUCM"

Last Modified

Nov 27, 2020

Products (1)

  • Cisco Unity Express

Known Affected Releases

8.6(7)

Description (partial) 

Symptom:
CUE crashes when selecting the following option in CUE: System > CTI Ports > Expand to also show available ports on CUCM. Additionally ports in CUCM are not registered.

Conditions:
CUE is integrated with CUCM via JTAPI
CUE: 8.6.7
CUCM: 10.0.1

Related Community Discussions

Unity Express 8.6.7 intgration with CUCM 10?
I'm working on a 2911, with a ISM-SRE-300-K9 running CUE 8.6.7 (confirmed clean install).  The CTI Ports are not registering with CUCM, all the steps have been triple checked, yet they don't register.   The CUE talks to CM fine and pulls the 4 CTI Ports we configured on CUCM, but if you click the 'show available ports in CUCM" it immediately crashes the CUE and it reboots.   I have a case open and it may be a bug, but wanted to see if anyone here has CUE working with CUCM 10.   Thanks-
Latest activity: Aug 15, 2014
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.