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Cisco Bug: CSCup54437 - CUE crashes due to click "Backup /Restore Configuration" GUI

Last Modified

May 14, 2019

Products (1)

  • Cisco Unity Express

Known Affected Releases

8.6(6)

Description (partial)

Symptom:
CUE crashes with the following error when clicking "Backup / Restore Configuration" GUI.

SAVE TRACE BUFFER
Jan 13 20:16:10 localhost err_handler:   CRASH appsServices startup startup.sh System has crashed. The trace buffer information is stored in the file "atrace_save.log". You can upload the file using "copy log" command
INIT: SwitchingINIT: Sending processes the TERM signal

Sending an RBCP message to IOS notifying module reboot...

Rebooting ...

shutdown: sending all processes the TERM signal...
rbcp:    INFO rbcp daemon output END

trace:    INFO trace daemon output END

superthread:    INFO superthread server output com.cisco.aesop.backuprestore.ServerConnectionException: sftp read failed:

superthread:    INFO superthread server output     at com.cisco.aesop.backuprestore.SFTPServerConfig.initContext(SFTPServerConfig.java:446)

Jan 13 11:16:23.583: %SRE_SM-6-STATE_CHANGE: SM1/0 changing state from SERVICE_MODULE_STATE_STDY to SERVICE_MODULE_STATE_SHDN
Jan 13 11:16:23.583: %SRE_SM-6-STATE_CHANGE: SM1/0 changing state from SERVICE_MODULE_STATE_STDY to SERVICE_MODULE_STATE_SHDN
superthread:    INFO superthread server output     at com.cisco.aesop.backuprestore.SFTPServerConfig.testConnection(SFTPServerConfig.java:50)

Conditions:
FTP/SFTP server in the same network is DOWN.
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