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Cisco Bug: CSCup53049 - TMSXE non-AD Mode Error:The conference owner was not found in TMS.

Last Modified

Oct 05, 2015

Products (1)

  • Cisco TelePresence Management Server

Known Affected Releases


Description (partial)


Clients using Cisco TMSBA fail to save conferences when they do not specify a username, but only specify an email address. This is typically impacting Cisco TMSXE when using non-AD mode.

Note: Customers should generally not use non-AD mode. Only use this option after consulting with your Cisco account team.


The issue happens when:

1) A user is created in TMS with username = EXAMPLE.COM\john.smith, but with no email address.
2) A Cisco TMSBA client tries to save a conference the email address specifying as the owner, while not specifying a username.

Cisco TMS then fails to match the email address in step 2 with the user in step 1, and tries to create a new (duplicated) john.smith user. This action fails, and a "The conference owner was not found in TMS" error is returned to the Cisco TMSBA client.
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