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Cisco Bug: CSCup52937 - Sometimes Phone idle screen shows device not registered message

Last Modified

Oct 03, 2014

Products (1)

Known Affected Releases


Description (partial)

Device shows "Telephone service not available" message on idle call screen after locale change

Keep the device in phone idle screen.
Change the locale from UCM from English to something else.
Send a "Apply Config" or "Restart" from UCM.
Phone will loose registration and will re-register successfully (you can see the primary DN in the status bar).

But right pane of the device still shows a translated version of message "Telephone service not available" and doesn't display idle call screen options.
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