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Cisco Bug: CSCup52670 - CIM Agent Login/Logout report shows 8 hours in 'Time Logged On' column

Last Modified

Jul 30, 2014

Products (1)

  • Cisco Unified E-Mail Interaction Manager

Known Affected Releases

4.4(1)ES4

Description (partial)

Symptom:
EIM Agent login/logout report displaying Agent login / logout time is incorrect

Conditions:
When a session id for an agent logon time is entered as -1 the CIM report displays a value of 8 hours which is an incorrect time for the particular agent.
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