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Cisco Bug: CSCup52338 - IPMA service thread blocked during restart while accessing JTAPI APIs.

Last Modified

Jun 03, 2019

Products (12)

  • Cisco Unified Communications Manager (CallManager)
  • Cisco Intercompany Media Engine
  • Cisco Business Edition 5000 Version 8.6
  • Cisco Unity Connection Version 9.1
  • Cisco Business Edition 5000 Version 9.1
  • Cisco Business Edition 3000 Version 8.6
  • Cisco Business Edition 6000 Version 8.6
  • Cisco Unified Communications Manager Version 8.6
  • Cisco Unity Connection Version 8.6
  • Cisco Unified Communications Manager Version 9.1
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Known Affected Releases

10.0(2.99991.6) 8.6(2) 9.1(2) 9.1(2)ES1 9.1(2)ES2

Description (partial)

Symptom:
Multiple use case failed after restarting IPMA service.

1.User was not able to login to assistant console throwing multiple login error
2.User not able to select the manager from assistant phone throwing 503 service unavailable.
3. Call routing fails.

Conditions:
After IPMA restart in a machine where large users configured and speed dials, intercom etc associated.

Related Community Discussions

Cisco 9951 IPMA
Has anyone implemented Cisco 9951 with IPMA on CUCM 10.5 I have implemented, but it does not work. Unable to login in IPMA phone service ( http error 503 ) and in the ipma app the users can login but the lines get ?grayed out?. This occurs only in 9951 phone, 796X sccp phones are ok.   Looks like this bug, but in this release it's not supposed to happen https://tools.cisco.com/bugsearch/bug/<key>CSCup52338</key>/?referring_site=bug   Best regards
Latest activity: Apr 07, 2015
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
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