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Cisco Bug: CSCup49349 - incorrect presence status of jabber clients

Last Modified

Jun 27, 2019

Products (2)

  • Cisco Unified Communications Manager IM & Presence Service
  • Cisco Unified Communications Manager IM and Presence Service Version 10.5

Known Affected Releases

10.5(2)

Description (partial)

This is an internal issue that does not affect any released or soon to be released IM&P builds

Symptom:
JSM sessions not created for users due to which incorrect presence status of jabber clients

Conditions:
JSM sessions not created for users

Related Community Discussions

presence state "unkown" for all users using CUP SOAP webservice after update CUP from version 9 to 10.5.2
After updating to version 10.5.2.20000-1 a 3rd party application can't get the presence state of the users using SOAP Presence Web Service. I tested with SoapUI: Login as application user, login as presence enabled enduser, "getPolledPresence" request (BASIC_PRESENCE and RICH_PRESENCE), response with "unkown" presence state: <SOAP-ENV:Envelope xmlns:SOAP-ENV="http://www.w3.org/2003/05/soap-envelope" xmlns:SOAP-ENC="http://www.w3.org/2003/05/soap-encoding" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" ...
Latest activity: Jan 09, 2017
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
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