Cisco Bug: CSCup44715 - Call variables are not evaluated correctly when executing steps for PQ

Last Modified

Oct 29, 2019

Products (1)

Cisco Unified Contact Center Enterprise

Known Affected Releases

10.0(1) 10.5(1) 11.0(1) 9.0(1)

Description (partial)

Symptom:
Call variable evaluation is incorrect when call moves from one step to other.

Conditions:
Call gets queued on a PQ Step.
Router halts execution of this call, may process other calls or perform VRU treatment
Call Variable is used in consider if of subsequent Steps
Call moves to next Step after timeout of earlier Step

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