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Cisco Bug: CSCup44316 - show tech-support is crashing prm_np_show process

Last Modified

Jul 21, 2018

Products (1)

  • Cisco ASR 9000 Series Aggregation Services Routers

Known Affected Releases


Description (partial)

The process 'prm_np_show' encounters a segmentation fault and unexpectedly 
terminates on one or more ASR 9000 linecards when the "show tech-support" 
command is executed.

An ASR 9000 has one or more Virtualized Services Modules (VSM) along with
one or more Ethernet line cards.  The "show tech-support" command is executed
without specification of a specific feature or area for which to collect the 
tech support data.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
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