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Cisco Bug: CSCup44276 - ServiceLevelTo5 field in Skill Group RT table does not reset to 0

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

10.0(1) 10.5(1) 11.0(1) 8.0(1) 8.5(1) 9.0(1)

Description (partial)

ServiceLevelTo5 field on skill group does not reset to 0 after being set earlier to a non-zero value.
We observed that even after 5 min rolling time over ServiceLevelTo5CallsOffered, ServiceLevelTo5Calls field reset to 0 but  ServiceLevelTo5  does not reset and still has some value in skill group real time table.

After a 5 minute period where no calls are sent to the skill group and the field is used as an expression in script, considerif or a watch.
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