Cisco Bug: CSCup44276 - ServiceLevelTo5 field in Skill Group RT table does not reset to 0
Dec 29, 2016
- Cisco Unified Contact Center Enterprise
Known Affected Releases
10.0(1) 10.5(1) 11.0(1) 8.0(1) 8.5(1) 9.0(1)
Symptom: ServiceLevelTo5 field on skill group does not reset to 0 after being set earlier to a non-zero value. We observed that even after 5 min rolling time over ServiceLevelTo5CallsOffered, ServiceLevelTo5Calls field reset to 0 but ServiceLevelTo5 does not reset and still has some value in skill group real time table. Conditions: After a 5 minute period where no calls are sent to the skill group and the field is used as an expression in script, considerif or a watch.
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