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Cisco Bug: CSCup44177 - [DOC]Update - Configuring OpenAM section

Last Modified

Jul 03, 2017

Products (1)

  • Cisco Unified Communications Manager (CallManager)

Known Affected Releases

8.6(1.20011.4)

Description (partial)

Symptom:
Followed the steps to configure SSO with the below Cisco Documentation: 
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/8_6_1/ccmfeat/fsgd-861-cm/fssso.html#wp1418831

++ However we go to the step to enable sso with below command: 
! 
admin:utils sso enable and we are getting the below error: 
"Error: Open Access Manager (OpenAM) not configured based on FQDN"

After troubleshooting, there is a mandatory step on OpenAM that needs to be completed, so that CUCM can successfully let us enable SSO.

Conditions:
After the OpenAm installation, go to Access Controls, and check if user "demo" is listed under "subjects". 

** If user "demo" with password "changeit" is Not created, the CUCM SSO functionality gets interrupted and you wont be able to enable SSO successfully on CUCM side.
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