Guest

Preview Tool

Cisco Bug: CSCup42613 - Agent Live Data not showing text for reason codes

Last Modified

Mar 08, 2018

Products (1)

  • Cisco Packaged Contact Center Enterprise

Known Affected Releases

9.0(1) 9.0(2) 9.1(1) 9.5(1)

Description (partial)

Symptom:
CUIC Live Data reports are not showing text, only code number for reason codes. While other CUIC reports are showing the reason code text.

Conditions:
ready reason codes configured with text and code number
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.