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Cisco Bug: CSCup41788 - Phone stuck in hold status while park MLPP call

Last Modified

Jul 17, 2018

Products (36)

  • Cisco IP Phone 8800 Series
  • Cisco Unified IP Phone 7945G
  • Cisco Unified IP Phone 7962G
  • Cisco IP Phone 8851
  • Cisco IP Phone 7841
  • Cisco Unified IP Phone 9951
  • Cisco Unified SIP Phone 3905
  • Cisco DX650
  • Cisco IP Phone 7821
  • Cisco Unified IP Phone 6961
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Known Affected Releases


Description (partial)

Phone stuck in hold status while park MLPP call with MLPP User Authorization enabled.

1. Set system-MLPP-Domain-MLPP Domain,  system-MLPP-Namespace-Resource Priority Namespace Network Domain Configuration. 
2. Set SIP profile enable Assured Services SIP conformance, enable MLPP User Authorization.
3. Provision End user, MLPP User Identification Number,MLPP Password,MLPP Precedence Authorization Level is Priority.
4. Provision "MLPP and Confidential Access Level Information" and above SIP profile on phone A config page.
5. A Make MLPP call to B, parked call
Observed Result: A stuck in hold status, can't resume the parked call , can't make new call.
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Bug Details Include

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