Guest

Preview Tool

Cisco Bug: CSCup40488 - Application inactive error kicks user off of call

Last Modified

Dec 02, 2014

Products (1)

  • Cisco Jabber Guest

Known Affected Releases

10.0(1)

Description (partial)

Symptom:
"Application Inactive" error is observed on the JabberGuest web client during an active call, and the user is disconnected from the call.

Conditions:
This issue may occur in Jabber Guest 10.0(2).
This issue is resolved in Jabber Guest 10.5(3).

The issue occurs when the user clicks on the Settings icon, while a call is active.  The user will be disconnected 5 minutes after clicking on the Settings icon.  
For instance, if the user has started a call, then wants to change cameras during the call.   They click on Settings, and 5 minutes later the call is disconnected.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.