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Cisco Bug: CSCup40488 - Application inactive error kicks user off of call

Last Modified

Dec 02, 2014

Products (1)

  • Cisco Jabber Guest

Known Affected Releases


Description (partial)

"Application Inactive" error is observed on the JabberGuest web client during an active call, and the user is disconnected from the call.

This issue may occur in Jabber Guest 10.0(2).
This issue is resolved in Jabber Guest 10.5(3).

The issue occurs when the user clicks on the Settings icon, while a call is active.  The user will be disconnected 5 minutes after clicking on the Settings icon.  
For instance, if the user has started a call, then wants to change cameras during the call.   They click on Settings, and 5 minutes later the call is disconnected.
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