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Cisco Bug: CSCup38457 - importing guest account csv fails via sponsor portal

Last Modified

Feb 25, 2018

Products (1)

  • Cisco Identity Services Engine

Known Affected Releases

1.1(3.124)

Description (partial)

Symptom:
1.1.3 patch 9, importing guest account csv fails via sponsor portal.
error to import guests: ?Internal error encountered. Please contact administrator or help desk.?

Conditions:
importing guest account csv fails via sponsor portal.
Step 1   	Click Import Accounts from the Manage Guest Accounts page.
Step 2   	Click Browse to locate the .csv file.
Step 3   	Click Upload to upload the .csv file.
Step 4   	Confirm these pre-set required settings:

    Guest role
    Account duration
    Time zone
    Notification language

Step 5   	Click Submit.

Related Community Discussions

ISE1.1 - Use of one guest account on multiple devices
I have ISE1.1 with local web authentication process for &quot;Guest&quot; Wi-Fi. I faced a problem in bulk guest account creation and TAC filed a bug - <key>CSCup38457</key>: &quot;importing guest account CSV fails via sponsor portal&quot; Now, I need to allow guests to connect to &quot;Guest&quot; Wi-Fi using multiple devices (approx. 200). My queries are below: 1- Is it possible to permit one guest account to be used by approx. 200 devices at same time? 2- On how many devices single guest account can be used? 3- Is there any limitation ...
Latest activity: Oct 21, 2014
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
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