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Cisco Bug: CSCup38102 - UCCX Resources username is case sensitive

Last Modified

Jul 31, 2014

Products (3)

  • Cisco Unified Contact Center Express
  • Cisco Unified IP Interactive Voice Response (IVR) 9.0(2)
  • Cisco Unified Contact Center Express 9.0(2)

Known Affected Releases

9.0(2)SU1

Description (partial)

Symptom:
When an end user ID is changed/updated on the CUCM, it updates the UCCX Resource names assigned skills and team to default values.

Conditions:
For example, when end user ID bob is changed to BOB in CUCM, under UCCX resources, user bob is updated with new resource name BOB and also it updates user BOBs previous assigned skills and team to default values.
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