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Cisco Bug: CSCup37868 - Sess-GR failed to COLLECT call recovery information

Last Modified

Dec 25, 2016

Products (1)

  • Cisco ASR 5000 Series

Known Affected Releases

15.0(19)

Description (partial)

Symptom:
<sessmgr:22> r_audit_utils.c:12904] [software internal system syslog] Sessmgr-22 Sess-GR failed to COLLECT call recovery information callid:0x6573b3e
Jun  7 06:21:55 10.124.200.7 evlogd: [local-60sec55.241] [sessmgr 11050 error] [16/0/5856 <sessmgr:22> r_audit_utils.c:12904] [software internal system syslog] Sessmgr-22 Sess-GR failed to COLLECT call recovery information callid:0x657ee06
Jun  7 06:21:55 10.124.200.7 evlogd: [local-60sec55.242] [sessmgr 11050 error] [16/0/5856 <sessmgr:22> r_audit_utils.c:12904] [software internal system syslog] Sessmgr-22 Sess-GR failed to COLLECT call recovery information callid:0x654267d
Jun  7 06:21:55 10.124.200.7 evlogd: [local-60sec55.242] [sessmgr 11050 error] [16/0/5856 <sessmgr:22> r_audit_utils.c:12904] [software internal system syslog] Sessmgr-22 Sess-GR failed to COLLECT call recovery information callid:0x657f136
Jun  7 06:21:55 10.124.200.7 evlogd: [local-60sec55.242] [sessmgr 11050 error] [16/0/5856 <sessmgr:22> r_audit_utils.c:12904] [software internal system syslog] Sessmgr-22 Sess-GR failed to COLLECT call recovery information callid:0x657f4ef

Conditions:
JUN 07
Logs from SNMP traps
: Sat Jun 07 06:21:38 2014 Internal trap notification 60 (CardDown) card 11 type Packet Services Card 3
: Sat Jun 07 06:24:38 2014 Internal trap notification 9 (CardBootFailed) card 11 type Packet Services Card 3
: Sat Jun 07 06:27:12 2014 Internal trap notification 5 (CardUp) card 11 type Packet Services Card 3
: Sat Jun 07 06:27:12 2014 Internal trap notification 93 (CardStandby) card 11 type Packet Services Card 3

SYSLOGS
: Jun  7 06:21:07 10.124.200.7 evlogd: [local-60sec7.141] [hat 3033 error] [8/0/4636 <hatsystem:0> atsystem_fail.c:1463] [hardware internal system critical-info diagnostic] Card error detected on card 11 device PSC_NPU_IXP28XX reason NPU_IXP28XX_FAIL
: Jun  7 06:21:34 10.124.200.7 evlogd: [local-60sec34.122] [rct 13013 info] [8/0/4638 <rct:0> rct_pac.c:955] [software internal system critical-info syslog] Card 11 shutdown started
: Jun  7 06:24:38 10.124.200.7 evlogd: [local-60sec38.856] [hat 3033 error] [8/0/4636 <hatsystem:0> atsystem_fail.c:1463] [hardware internal system critical-info diagnostic] Card error detected on card 11 device CPU_0 reason CARD_BOOT_TIMEOUT_EXPIRED
: Jun  7 06:26:35 10.124.200.7 evlogd: [local-60sec35.371] [sitmain 4003 info] [11/0/3762 <sitmain:110> sitmain.c:612] [software internal system critical-info syslog] Boxer starting on card 11 cpu 0 (PSC3)
: Jun  7 06:26:38 10.124.200.7 evlogd: [local-60sec38.864] [sitmain 4003 info] [11/1/860 <sitmain:111> sitmain.c:612] [software internal system critical-info syslog] Boxer starting on card 11 cpu 1 (PSC3)
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