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Cisco Bug: CSCup37489 - Adjust edge max-hops to address interop issues with Webex CMR

Last Modified

Apr 26, 2019

Products (3)

  • Cisco TelePresence Video Communication Server (VCS)
  • Cisco TelePresence Video Communication Server Model
  • Cisco Expressway

Known Affected Releases

X8.2 X8.2RC4

Description (partial)

Symptom:
Endpoints registered using Mobile & Remote Access cannot place calls when the call path traverses several hops (such as a B2B call). The calls are rejected with a SIP Too Many Hops error. The error is not seen when endpoints are registered on-prem.

Conditions:
The hop count values on the CEtcp or CEtls zones are too small.
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  • Status
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