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Cisco Bug: CSCup34977 - Dialer timing issue causes issues with wrap-up

Last Modified

Jan 16, 2019

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases


Description (partial)

During outbound call flow, agents do not go to wrap up state (work mode) after the call is completed.

Issue has been intermittent and observed when there is a delay in the call delivered event coming in from CTI Server to the Dialer.
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