Cisco Bug: CSCup34977 - Dialer timing issue causes issues with wrap-up
Jan 16, 2019
- Cisco Unified Contact Center Enterprise
Known Affected Releases
Symptom: During outbound call flow, agents do not go to wrap up state (work mode) after the call is completed. Conditions: Issue has been intermittent and observed when there is a delay in the call delivered event coming in from CTI Server to the Dialer.
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Bug Details Include
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