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Cisco Bug: CSCup34977 - Dialer timing issue causes issues with wrap-up

Last Modified

Jan 16, 2019

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

9.0(3)

Description (partial)

Symptom:
During outbound call flow, agents do not go to wrap up state (work mode) after the call is completed.

Conditions:
Issue has been intermittent and observed when there is a delay in the call delivered event coming in from CTI Server to the Dialer.
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  • Status
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