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Cisco Bug: CSCup34745 - Trigger ASCII Alerting Name shouldn't allow reserved JTAPI words

Last Modified

Feb 25, 2019

Products (7)

  • Cisco Unified Contact Center Express
  • Cisco Unified IP Interactive Voice Response (IVR) 10.0(1)
  • Cisco Unified IP Interactive Voice Response (IVR) 8.5(1)
  • Cisco Unified Contact Center Express 8.5(1)
  • Cisco Unified Contact Center Express 10.0(1)
  • Cisco Unified IP Interactive Voice Response (IVR) 9.0(2)
  • Cisco Unified Contact Center Express 9.0(2)

Known Affected Releases

10.0(1)SU1 8.5(1)SU4 9.0(2)SU1

Description (partial)

Symptom:
When calling into the CTI Route Point the it will hang for a few seconds and then ring fast busy

Conditions:
The UCCX Trigger has one of the following words in the ASCII Alterting Name Field in the exact format listed below

Conference
Park Number
Barge
CBarge
Monitor
Record
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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