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Cisco Bug: CSCup34257 - OpenSSL vulnerabilities present in CAD/CSD

Last Modified

Dec 15, 2019

Products (3)

  • Cisco Unified Contact Center Express
  • Cisco Unified Contact Center Express 11.0(1)
  • Cisco Unified IP Interactive Voice Response (IVR) 11.0(1)

Known Affected Releases

10.6(1)

Description (partial)

Symptom:
The following Cisco products:

Cisco Agent Desktop for Cisco Unified Contact Center Enterprise and Hosted
Cisco Agent Desktop for Cisco Unified Contact Center Express

include a version of openssl that is affected by the vulnerabilities identified by the Common Vulnerability and Exposures (CVE) IDs:

CVE-2014-0076 - Fix for the attack described in the paper "Recovering OpenSSL ECDSA Nonces Using the FLUSH+RELOAD Cache Side-channel Attack"
CVE-2014-0224 - SSL/TLS MITM vulnerability

This bug has been opened to address the potential impact on this product.

Conditions:
The following product features may be exposed to the CVEs under the following scenarios:
CAD Clients:
- Agent and Supervisor Desktop may be exposed when using Cisco Unified Presence Chat. The exposure is in the Client to CUP Server communication.
CAD Servers:
- Cisco Desktop VoIP Monitor Service may be exposed when communicating with Cisco Unified Call Manager.
- Cisco Desktop Sync Service may be exposed when communicating with Cisco Unified Call Manager.
- Cisco Desktop Web Administrator Service may be exposed when communicating with Cisco Unified Presence Server.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
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