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Cisco Bug: CSCup32575 - J4W should resolve contacts as unknown for voicemails without extension

Last Modified

Jan 15, 2019

Products (1)

  • Cisco Jabber for Windows

Known Affected Releases

9.6(0)

Description (partial)

Symptom:
J4W voicemail tab shows unityconnection@domain as contact for voicemail
no phone number is provided from Unity Connection for the voicemail. Only Subject line is presented.
J4W uses the subject line to query and resolve contact. Because there is no match, creates new contact with Subject line as contact.

Conditions:
J4W receives voicemail from Unity Connection with just Subject line and no phone number.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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