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Cisco Bug: CSCup30905 - UDS service discovery fails with Hardphone

Last Modified

Feb 03, 2017

Products (1)

  • Cisco Jabber for Windows

Known Affected Releases


Description (partial)

Jabber for Windows not able to login with service discovery and UDS directory connection selected on the service profile selected for the user (no system default profile selected) and ONLY controlling Hardphone for that user.

With the following setup Service discovery fails and user has to manually login in Jabber specifying the IP address of the CUP server
Service Discovery method : _cisco-uds or _cuplogin
Directory connection type : UDS selected on service profile for the jabber user (no XML used)
CUCM and CUP version :  9.1.2
Jabber version:9.7.0 and 9.7.1
End user page in CUCM : under controlled Devices only a Hardphone is selected with owner user id populated on device page of the phone in CUCM.
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