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Cisco Bug: CSCup30328 - KeyPadEnteredAlternateIdentifier entered for EndUser already exists

Last Modified

Oct 04, 2018

Products (1)

  • Cisco Unified Communications Manager (CallManager)

Known Affected Releases


Description (partial)

Use of same Self Service User ID while creating/adding 2 nd user results in KeyPadEnteredAlternateIdentifier entered for EndUser already exists message.

1)Login to CCM Admin.
2)Access the path User Management->End user and add an end user.
3)Make an attempt to add 2nd end user using same Self-Service User ID used while creating first one.

Following message is displayed
"Add failed. KeyPadEnteredAlternateIdentifier entered for EndUser already exists."

Related Community Discussions

Unable to update Self Service user ID in End User Page of CUCM
Hi, We use Cisco Call Manager version 10.5.2. Could anyone please clarify what is the use of "Self Service user ID" which is available in the "End User" Page of CUCM?  Thanks Rajeswari
Latest activity: Jun 16, 2015
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