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Cisco Bug: CSCup27626 - UC 9 - Mbxsync diags to include better DNS/network delay details

Last Modified

Feb 11, 2018

Products (8)

  • Cisco Unity Connection
  • Cisco Intercompany Media Engine
  • Cisco Unity Connection Version 9.1
  • Cisco Business Edition 5000 Version 9.1
  • Cisco Unity Connection Locale Installer
  • Cisco Business Edition 6000 Version 9.1
  • Cisco Unified Communications Manager Version 9.1
  • Cisco Unified Communications Manager Session Management Edition

Known Affected Releases

9.1(2)

Description (partial)

Symptom:
It's been seen where UC is configured with a primary DNS server that may not be functioning or is down and the secondary DNS server has to be leveraged in order to resolve Exchange to perform Single Inbox functions.  The MbxSync diagnostics should contain information that point out delays in DNS requests/responses when this situation arises.

Conditions:
UC 9 with Single Inbox
DNS configured with invalid primary DNS server but valid secondary DNS server
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
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