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Cisco Bug: CSCup27350 - Incorrect values for ServiceLevelTo5 real time field for Precision Queue

Last Modified

Oct 29, 2019

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

10.0(1) 10.5(1) 11.0(1) 9.0(1)

Description (partial)

Symptom:
ServiceLevelTo5 real time variable is either 0 or 1 for Precision Queues (PQ)

Conditions:
When ServiceLevelTo5 variable on a particular PQ is used in a script node, considerif of a Precision Queue or within a watch as an expression.
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