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Cisco Bug: CSCup27180 - Exception in GetAllRoutableSystems : ActiveSIPServerAddress

Last Modified

Oct 08, 2018

Products (1)

  • Cisco TelePresence Management Server

Known Affected Releases

14.4

Description (partial)

Symptom:
Various task, either scheduled tasks, or accessing TMS Portal web pages, will fail with the following exception:

2014-06-05 00:06:36,925 [Event242788] WARN  Tandberg.TMS.Service.RoutableSystems.RoutableSystemService - Exception in GetAllRoutableSystems when accessing field type ActiveSIPServerAddress
2014-06-05 00:06:36,925 [Event242788] ERROR Tandberg.TMS.Service.RoutableSystems.RoutableSystemService - 
System.ArgumentOutOfRangeException: Index was out of range. Must be non-negative and less than the size of the collection.
Parameter name: index
   at System.Collections.Generic.SortedList`2.GetByIndex(Int32 index)
   at Tandberg.TMS.Service.RoutableSystems.RoutableSystemService.ProcessFieldFieldData(CachedSystemFields systemFields, SystemData& currentSystemData, ILog log)

Conditions:
This occurs if there are certain data records that are NULL values.
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Bug Details Include

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