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Cisco Bug: CSCup22449 - 78xx phones cannot resume held call on shared line with Line button

Last Modified

Feb 16, 2018

Products (4)

  • Cisco IP Phone 7800 Series
  • Cisco IP Phone 7841
  • Cisco IP Phone 7821
  • Cisco IP Phone 7861

Known Affected Releases

10.1(1)SR1

Description (partial)

Symptom:
When an inbound call with no ANI is held on a shared line, 78xx phones are unable to resume the call.

(example)
- Inbound call with no ANI comes into CUCM through GW
- IP phone answers call and two-way audio is working fine
- IP phone places call on hold
- 78xx has a shared line with the holding party and presses the Line button, but there is no response
- 78xx presses the Resume softkey and the call is resumed fine

Conditions:
- No ANI on original inbound call
- 78xx phone uses Line button to resume
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
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