Guest

Preview Tool

Cisco Bug: CSCup22421 - Calls answered on 78xx phones are placed on hold automatically

Last Modified

Jul 12, 2019

Products (36)

  • Cisco IP Phone 7800 Series
  • Cisco Unified SIP Phone 3905
  • Cisco IP Phone 8851
  • Cisco Unified IP Phone 7945G
  • Cisco IP Phone 7841
  • Cisco Unified IP Phone 7962G
  • Cisco Unified IP Phone 9951
  • Cisco Unified IP Phone 6961
  • Cisco Unified IP Phone 6941
  • Cisco Unified IP Phone 7911G
View all products in Bug Search Tool Login Required

Known Affected Releases

10.1(1)SR1 10.3(1)

Description (partial)

Symptom:
Using 7821, 7841, 7861 phones along with the Always Use Prime Line service parameter set to True, answering calls on lines other than Line 1 may result in the call being put on hold.

This occurs when the 78xx user does the following.

(example)
- Incoming call on Line 2
- User picks up handset and presses Line 2 immediately after (almost at the same time)
- The phone triggers an off hook event on Line 1 because of Always Use Prime Line, and then answers the incoming call on Line 2
- If the two events are close together, after answering the call on Line 2, the phone will switch back to focus on Line 1 as the active call, therefore placing the Line 2 call on hold immediately

Conditions:
- Always use Prime Line : True
- Handset offhook event and Line button press are close together

Related Community Discussions

Cisco Unified IP Phone 7800 シリーズで、受話時に意図せず保留状態になる
  2015 年 11 月 20 日(初版) 2017 年 7 月 3 日(アップデート) 2017 年 10 月 18 日(アップデート) 2017 年 12 月 8 日(アップデート) TAC SR Collection 主な問題 Cisco IP Phone 7800 シリーズ (CP-78xx) の電話機で、コールへの応答とオフフックの操作を非常に短い間隔で行うと、受話時に意図せず保留状態になる事象が発生することがあります。   [事象発生時の操作例] コール着信時にラインボタンを押して、その直後、非常に短い間隔で受話器を上げた場合 コール着信時に受話器を上げて、その直後、非常に短い間隔でラインボタンを押した場合 ピックアップによりコールに応答し、その直後、非常に短い間隔で受話器を上げた場合 原因 下記の CP-7800 シリーズの不具合に該当します。 | <key>CSCup22421</key> Calls answered on 78xx phones are placed on hold automatically CSCuy95391 CP-78xx: Incoming Call Goes ...
Latest activity: Dec 07, 2017
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.