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Cisco Bug: CSCup22394 - Router_Queue_Interval Skill_Group_Interval don't align ReportingHalfHour

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

9.0(1)

Description (partial)

Symptom:
The CallType and RouterQueueInterval reports are cut with ReportingHalfHour fields which are GMT based (ie. ReportingHalfHour is 0 for a GMT time of midnight to 12:30). 
The peripheral based reports such as SkillGroupInterval are sending ReportingHalfHour fields based on the local time. This is based on the OPIHalfHourDateTime provided by OPC.

Conditions:
When tables are combined in the query and ReportingHalfHour fiels are compared.
All reports are supposed to use GMT based half hour values when these were added back in 8.0.
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