Cisco Bug: CSCup22394 - Router_Queue_Interval Skill_Group_Interval don't align ReportingHalfHour
Dec 29, 2016
- Cisco Unified Contact Center Enterprise
Known Affected Releases
Symptom: The CallType and RouterQueueInterval reports are cut with ReportingHalfHour fields which are GMT based (ie. ReportingHalfHour is 0 for a GMT time of midnight to 12:30). The peripheral based reports such as SkillGroupInterval are sending ReportingHalfHour fields based on the local time. This is based on the OPIHalfHourDateTime provided by OPC. Conditions: When tables are combined in the query and ReportingHalfHour fiels are compared. All reports are supposed to use GMT based half hour values when these were added back in 8.0.
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