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Cisco Bug: CSCup21018 - IVR/Agent Campaign Report remaining val doesn't include retry_with_delay

Last Modified

Oct 20, 2016

Products (9)

  • Cisco Unified Contact Center Express
  • Cisco Unified IP Interactive Voice Response (IVR) 10.0(1)
  • Cisco Unified IP Interactive Voice Response (IVR) 8.5(1)
  • Cisco Unified Contact Center Express 8.5(1)
  • Cisco Unified Contact Center Express 10.0(1)
  • Cisco Unified IP Interactive Voice Response (IVR) 10.5(1)
  • Cisco Unified IP Interactive Voice Response (IVR) 9.0(2)
  • Cisco Unified Contact Center Express 10.5(1)
  • Cisco Unified Contact Center Express 9.0(2)

Known Affected Releases

10.0(1) 10.5(1) 8.5(1) 9.0(2)

Description (partial)

Symptom:
In IVR Outbound campaign summary report or  agent campaign summary report, the remaining contacts are displayed as 0 (for current days report), but the Outbound campaign page in Unified CCX admin interface shows a non zero value for remaining contacts for the same campaign.

Conditions:
The campaign has max attempts to dial set to 2 or 3.
Some contact dialed out has failed due to No Answer (contact did not answer within the configured No Answer time limit) , Busy or the call was abandoned by CCX outbound dialer / contact.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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