Guest

Preview Tool

Cisco Bug: CSCup19429 - Url filtering slows emails to a crawl, when sds server is unreachable

Last Modified

Aug 06, 2018

Products (1)

  • Cisco Email Security Appliance

Known Affected Releases

8.5.6-063

Description (partial)

Symptom:
Emails are moving very slowly through the workqueue, and your mail logs contain these entries:

Thu Jun  5 01:01:27 2014 Warning: SDS_CLIENT: Internal error: Timed out making request to sds client
Thu Jun  5 01:01:31 2014 Warning: SDS_CLIENT: Internal error: Timed out making request to sds client

Conditions:
Network situation preventing the ESA from talking to the sds server.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.