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Cisco Bug: CSCup18316 - Dependency record has issue in Gatekeeper page

Last Modified

Nov 14, 2015

Products (1)

  • Cisco Unified Communications Manager (CallManager)

Known Affected Releases

10.5(1.98000.64) 10.5(1.98000.85) 10.5(1.98000.95)

Description (partial)

Symptom:
Dependency record has issue in Gatekeeper page

Conditions:
Go to ccmadmin - Device - Gatekeeper - Add new - Create a GateKeeper profile

Then go to Device - Trunk - Add new - Trunk type ( select H.225 Trunk (Gatekeeper Controlled)  or Inter-Cluster Trunk(Gatekeeper Controlled) ) - Next - Enter mandatory details 

And go to Gatekeeper Information - then select created gatekeeper profile - save it.

Now go to Gatekeeper page - delete created gatekeeper profile. There it throws error "Delete failed. The null (pkid in the device table) in the database is being referenced from another table. Please check the null dependency records, remove the reference,and then try the delete again."

Click dependency record - it shows Record type as H323 Device. It should show Trunk dependent device page.
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