Guest

Preview Tool

Cisco Bug: CSCup18269 - UCCX: HR IVR OBCampaignSummary includes data beyond specified endtime

Last Modified

May 11, 2017

Products (3)

  • Cisco Unified Contact Center Express
  • Cisco Unified IP Interactive Voice Response (IVR) 9.0(2)
  • Cisco Unified Contact Center Express 9.0(2)

Known Affected Releases

9.0(2)SU1

Description (partial)

Symptom:
IVR Outbound Campaign Summary report ignores specified EndTime and includes data for entire campaign.

Conditions:
If the Campaign has run beyond the user selected endtime, the data beyond the endtime is included in the total calculations.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.