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Cisco Bug: CSCup17800 - Unable to sign in with UPN@ServiceDomain if _cuplogin is discovered

Last Modified

Jan 13, 2015

Products (1)

  • Cisco Jabber for iPhone

Known Affected Releases

10.5(0)

Description (partial)

Symptom:
Unable to sign in with UPN@ServiceDomain if _cuplogin is discovered

Conditions:
Step to Reproduce:
1. configure _cuplogin in DNS
2. configure userPrincipalName as LDAP Attribute for User ID in Cisco Unified Communication Manager
3, sign in with username@example1.net@example2.com to discover service
4, input correct password in sign-in screen

Expect Result:
1, Jabber should be able to sign into Cisco Unified Communications Manager IM and Presence service

Actual Result:
1, Jabber prompts invalid credential. 
2, only when the username is manually changed to username@example1.net, Jabber can sign into Cisco Unified Communications Manager IM and Presence.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
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