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Cisco Bug: CSCup15685 - MediaSense recording audio out of sync when downloaded via ExportRaw API

Last Modified

Mar 08, 2018

Products (1)

  • Cisco MediaSense

Known Affected Releases


Description (partial)

In a few of the RAW recordings pulled from MediaSense with the ExportRaw API, recordings appear out of sync. Impact is only about 10% of calls.  Conversations appear out of sync and participants appear to talk over one another.

Problem appears to be caused by the way MediaSense calculates silence.  Calculations off by only a few milliseconds so condition is more noticeable on longer calls and calls with silence as a result of pauses in the converstation.  The problem is not seen on the same recording when played back from MediaSense or downloaded from MediaSense as an MP4 file.

MediaSense, ExportRaw API
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Bug Details Include

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