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Cisco Bug: CSCup15659 - SYSLOGAGT, CDPAGT, CLM, PLATFORM should not register to ELM component.

Last Modified

Dec 10, 2018

Products (1)

  • Cisco Unified Communications Manager (CallManager)

Known Affected Releases

10.5(1.10000.9) 10.5(1.98000.134)

Description (partial)

Symptom:
Installed standalone ELM 9.1.2  and then upgraded it to 10.5.1.10000-9.

Tried to take a backup of the PLM server which failed with the following error:
"An error prevented the backup from completing successfully. An unknown error occurred while accessing the upgrade file. Check the Cisco Prime License Manager log for details."
Backup is not working at all.

admin:utils disaster_recovery show_registration 10.106.98.200
Feature Component
------------------------------------------
ELM TCT
ELM ELM-SERVER
ELM SYSLOGAGT
ELM CDPAGT
ELM PLATFORM
CISCOPRIMELM CDPAGT
CISCOPRIMELM SYSLOGAGT
CISCOPRIMELM PLATFORM 

1) DRS has a logic issue where it is auto-registering components, for example, PLATFORM, to CISCOPRIMELM because it thinks the system is an ELM running co-resident with some other application.

2) DRS or someone is adding components to ELM for CDPAGT and SYSLOGAGT 

3) AS per discussion with Mark Wick, ELM-SERVER and/or ELM-Agent are the components which should be registering to ELM for backup, nothing else.

++ Backup from CLI also fails.

admin:utils disaster_recovery status backup 
Status: ERROR :Error code not found in the error map file, Backup Completed... 
Tar Filename: 2014-05-30-00-43-56.tar 
Storage Location: network 
Operation: backup 
Percentage Complete: 40 
ELM LICMGR TCT SUCCESS Fri May 30 00:43:56 IST 2014 activelog/platform/drf/log/2014-05-30-00-43-56_b_licmgr_elm_tct.log 
ELM LICMGR ELM-SERVER SUCCESS Fri May 30 00:43:56 IST 2014 activelog/platform/drf/log/2014-05-30-00-43-56_b_licmgr_elm_elm-server.log 
ELM LICMGR SYSLOGAGT ERROR Fri May 30 00:43:57 IST 2014 activelog/platform/drf/log/2014-05-30-00-43-56_b_licmgr_elm_syslogagt.log 
ELM LICMGR CDPAGT CANCELLED ---activelog/platform/drf/log/2014-05-30-00-43-56_b_licmgr_elm_cdpagt.log 
ELM LICMGR PLATFORM CANCELLED ---activelog/platform/drf/log/2014-05-30-00-43-56_b_licmgr_elm_platform.log
admin:utils disaster_recovery status backup 
Status: ERROR :Error code not found in the error map file, Backup Completed... 
Tar Filename: 2014-05-30-00-45-09.tar 
Storage Location: network 
Operation: backup 
Percentage Complete: 0 
CISCOPRIMELM LICMGR CDPAGT ERROR Fri May 30 00:45:09 IST 2014 activelog/platform/drf/log/2014-05-30-00-45-09_b_licmgr_ciscoprimelm_cdpagt.log 
CISCOPRIMELM LICMGR SYSLOGAGT CANCELLED ---activelog/platform/drf/log/2014-05-30-00-45-09_b_licmgr_ciscoprimelm_syslogagt.log 
CISCOPRIMELM LICMGR PLATFORM CANCELLED ---activelog/platform/drf/log/2014-05-30-00-45-09_b_licmgr_ciscoprimelm_platform.log 
admin:

Conditions:
Issue happens only when its a Standalone PLM 10.5. 

In case its a co-resident server, backup works fine.
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