Cisco Bug: CSCup15659 - SYSLOGAGT, CDPAGT, CLM, PLATFORM should not register to ELM component.
Dec 10, 2018
- Cisco Unified Communications Manager (CallManager)
Known Affected Releases
Symptom: Installed standalone ELM 9.1.2 and then upgraded it to 10.5.1.10000-9. Tried to take a backup of the PLM server which failed with the following error: "An error prevented the backup from completing successfully. An unknown error occurred while accessing the upgrade file. Check the Cisco Prime License Manager log for details." Backup is not working at all. admin:utils disaster_recovery show_registration 10.106.98.200 Feature Component ------------------------------------------ ELM TCT ELM ELM-SERVER ELM SYSLOGAGT ELM CDPAGT ELM PLATFORM CISCOPRIMELM CDPAGT CISCOPRIMELM SYSLOGAGT CISCOPRIMELM PLATFORM 1) DRS has a logic issue where it is auto-registering components, for example, PLATFORM, to CISCOPRIMELM because it thinks the system is an ELM running co-resident with some other application. 2) DRS or someone is adding components to ELM for CDPAGT and SYSLOGAGT 3) AS per discussion with Mark Wick, ELM-SERVER and/or ELM-Agent are the components which should be registering to ELM for backup, nothing else. ++ Backup from CLI also fails. admin:utils disaster_recovery status backup Status: ERROR :Error code not found in the error map file, Backup Completed... Tar Filename: 2014-05-30-00-43-56.tar Storage Location: network Operation: backup Percentage Complete: 40 ELM LICMGR TCT SUCCESS Fri May 30 00:43:56 IST 2014 activelog/platform/drf/log/2014-05-30-00-43-56_b_licmgr_elm_tct.log ELM LICMGR ELM-SERVER SUCCESS Fri May 30 00:43:56 IST 2014 activelog/platform/drf/log/2014-05-30-00-43-56_b_licmgr_elm_elm-server.log ELM LICMGR SYSLOGAGT ERROR Fri May 30 00:43:57 IST 2014 activelog/platform/drf/log/2014-05-30-00-43-56_b_licmgr_elm_syslogagt.log ELM LICMGR CDPAGT CANCELLED ---activelog/platform/drf/log/2014-05-30-00-43-56_b_licmgr_elm_cdpagt.log ELM LICMGR PLATFORM CANCELLED ---activelog/platform/drf/log/2014-05-30-00-43-56_b_licmgr_elm_platform.log admin:utils disaster_recovery status backup Status: ERROR :Error code not found in the error map file, Backup Completed... Tar Filename: 2014-05-30-00-45-09.tar Storage Location: network Operation: backup Percentage Complete: 0 CISCOPRIMELM LICMGR CDPAGT ERROR Fri May 30 00:45:09 IST 2014 activelog/platform/drf/log/2014-05-30-00-45-09_b_licmgr_ciscoprimelm_cdpagt.log CISCOPRIMELM LICMGR SYSLOGAGT CANCELLED ---activelog/platform/drf/log/2014-05-30-00-45-09_b_licmgr_ciscoprimelm_syslogagt.log CISCOPRIMELM LICMGR PLATFORM CANCELLED ---activelog/platform/drf/log/2014-05-30-00-45-09_b_licmgr_ciscoprimelm_platform.log admin: Conditions: Issue happens only when its a Standalone PLM 10.5. In case its a co-resident server, backup works fine.
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