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Cisco Bug: CSCup14911 - MSM50:EQM failed to write on pipe reset causing NE DB loss

Last Modified

Mar 28, 2017

Products (1)

  • Cisco ONS 15454 Series Multiservice Provisioning Platforms

Known Affected Releases

10.10 9.605 9.607

Description (partial)

Symptom:
DB loss when node controller card reset.

Conditions:
Setup Details:

1)Multi-shelf with 49 SSC's
2)DB Size: 8.5-9 MB
3)Software release: 9.605, 9.60710.1

Procedure:
------------------------------------------
1. Initiated software download on MSM node
2. Wait until Node Controller completes software download
3. While  SSC's are copying the package reboot the active controller card on node controller 
4. Wait for standby controller that come over as active to continue the SSC alignment
5. once  SSC's alignment completes, performed one more controller reset
6. Observed there is DB loss due to EQM pipe full in active controller .
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